Introduction
LanguageWire is introducing multi-factor authentication (MFA) for external users logging into the LanguageWire platform. Adding MFA enhances security on the platform and ensures your valuable work is safe and secure.
Once MFA has been activated, the login process will change, but the process is straightforward, and the initial setup procedure only needs to be performed once.
The details of the initial setup procedure and MFA login process are described in this guide.
MFA initial setup procedure
Go to the LanguageWire platform login page.
Enter your username (email) and password
After clicking the Log In button, you will see the following screens:
To continue with the login, follow these steps:
Download and install your preferred Authenticator app to your smartphone or another compatible device. We recommend "Microsoft Authenticator" or "Google Authenticator". If you don't have a compatible device, please go to ”Add on “Authenticator” to your browser”.
On the LanguageWire platform login screen, enter the name of the device you will use for two-step authentication. For example, if you have downloaded an authenticator app to your smartphone, you can name the device “My smartphone”.
Scan the QR code with your Authenticator app. If you are unable to scan the QR code, please click the Unable to scan? button. A key will appear on the screen. Enter this key in your authenticator app on your phone.
Once you have scanned the QR code and added the LanguageWire account to your authenticator app, you will see something like this in your authenticator app:
Return to the MFA configuration on the LanguageWire platform login screen, and enter the 6-digit code that appears in your authenticator app. Please note that a code is only valid for 30 seconds, i.e. while it is visible in the authenticator app. Please make sure that the code is still displayed in the authenticator app when you continue with the process.
If the information you entered was correct, you will see the following screen where you can create a new password for your account.
The requirements for the new password are:
- 13 characters or more.
- At least one upper case letter.
- At least one lower case letter.
- At least one special character.
- Does not contain your username or email.
- Is not a password previously used.
Once you have submitted your new password, you will have finished the initial MFA setup procedure and will be logged into the LanguageWire platform.
Login process after MFA is setup
You will now be required to use your authenticator app every time you log in to the LanguageWire platform.
Go to the LanguageWire platform login page and log in using your username and newly created password.
After clicking the Log in button, the following screen will appear:
Open your authenticator app to see the one-time code that appears there and enter this code on the LanguageWire login page.
Example from the Authenticator App:
Sign into the LanguageWire platform.
Reconfigure your MFA setup
To change the device on which you have configured the authenticator app, you must reset your password to reconfigure your MFA setup:
Go to the LanguageWire platform login page.
Enter your username (email) and password.
After clicking the Log in button, the following screen will appear:
Click on the button stating I don't have access to my authenticator app.
Enter your email address to reset your password.
You will then receive an email which will guide you through the process of updating your password and setting up the MFA configuration on your new or existing device. Click on the link in the email to be redirected to the MFA configuration process.
On the LanguageWire platform login screen, enter the name of the device you will use for two-step authentication, e.g. “My smartphone”.
Scan the QR code with an Authenticator app (such as Microsoft Authenticator or Google Authenticator). If you are unable to scan the QR code, please click the Unable to scan? button. A key will appear on the screen. Enter this key in your authenticator app on your phone.
Once you have scanned the QR code and added the LanguageWire account to your authenticator app, you will see something like this in your authenticator app:
Return to the MFA configuration on the LanguageWire platform login screen, and enter the 6-digit code that appears in your authenticator app. Please note that a code is only valid for 30 seconds, i.e. while it is visible in the authenticator app. Please make sure that the code is still displayed in the authenticator app when you continue with the process.
If the information you entered was correct, you will see the following screen where you can create a new password for your account.
The requirements for the new password are:
- 13 characters or more.
- At least one upper case letter.
- At least one lower case letter.
- At least one special character.
- Does not contain your username or email.
- Is not a password previously used.
Once you have submitted your new password, you will be logged into the LanguageWire platform, and your MFA setup will be reconfigured.
Add on “Authenticator” to your browser
If you don’t have a device that is compatible with the Google Authenticator or Microsoft Authenticator apps, you can install an add on Authenticator to your browser and use this to perform the two-factor authentication directly from your browser.
We recommend using the add on called “Authenticator”, which is compatible with Google Chrome, Microsoft Edge and Firefox. To install “Authenticator”, click on the following link and install the version that is compatible with your preferred browser: https://authenticator.cc/
Once you have the authenticator installed, you can start with the MFA setup procedure, as described below.
Go to the LanguageWire platform login page.
Enter your username (email) and password.
After clicking the Log In button, you will see the following screen:
To continue the procedure, you will need the add on ”Authenticator” installed on your browser, as described above.
On the LanguageWire platform login screen, enter the name of the device you will use for two-step authentication. For example, if you have downloaded the add on “Authenticator” to your laptop, you can name the device “My laptop”.
Click on the “Authenticator” symbol in the top right-hand corner of your browser.
In case you don't see this symbol in your browser, you can find it by clicking on the “Extensions” symbol.
Find “Authenticator” and click on the pin icon.
The Authenticator symbol will now appear in your browser.
After clicking on the Authenticator symbol, click on the square box with a horizontal line.
Use the cursor to scan the QR code.
Once you have scanned the QR code, it will appear in the add on account along with a code that you must use to configure the MFA. For example:
Return to the MFA configuration on the LanguageWire platform login screen and enter the 6-digit code that appears in your authenticator add on. Please note that a code is only valid for 30 seconds, i.e. while it is visible in the add on.
If the information you entered was correct, you will see the following screen where you can create a new password for your account.
The requirements for the new password are:
- 13 characters or more.
- At least one upper case letter.
- At least one lower case letter.
- At least one special character.
- Does not contain your username or email.
- Is not a password previously used.
Once you have submitted your new password, you will be logged into the LanguageWire platform and will have finished the initial MFA setup procedure.
When you log in to the LanguageWire platform after the initial setup, you will enter your new password as well as an authenticator code that will appear in your authenticator add on.
Get help
If you have any questions or need further assistance with setting up MFA, please feel free to reach out to our support team. You can contact us at helpdesk@languagewire.com with the subject line "MFA Process Support".